Privacy Policy and

Terms & Conditions


Bundaberg Anaesthesia Specialists / Embrace Anaesthesia

Effective Date: 10 November 2025

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Bundaberg Anaesthesia Specialists / Embrace Anaesthesia (“we”, “our”, “us”) are committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy Guidelines for Health Service Providers.

This Privacy Policy explains how we collect, use, store, and disclose your personal and health information in the course of providing anaesthesia and perioperative care.

1. Information We Collect

We collect personal and sensitive health information necessary to provide safe and effective medical care. This may include:

  • Personal information: Name, date of birth, address, phone number, email, next-of-kin or emergency contacts.

  • Health information: Medical history, medications, allergies, diagnostic reports, imaging, and perioperative records.

  • Financial information: Medicare and private health insurance details, billing and payment information.

  • Administrative information: Appointment history, correspondence, and communication preferences.

Sensitive information, such as your health details, is treated with the highest level of confidentiality and is only accessed by authorised personnel.

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2. How We Use Your Information

Your personal and health information is used to:

  • Provide anaesthesia, perioperative, and related healthcare services.

  • Coordinate care with other treating medical practitioners, hospitals, and allied health professionals.

  • Schedule appointments, follow-ups, and communicate clinical instructions.

  • Process payments, Medicare claims, and insurance reimbursements.

  • Comply with legal and regulatory obligations, including reporting, auditing, and record-keeping.

  • Conduct quality assurance, research (with consent or anonymised data), and practice management.

We will not use your information for marketing purposes without your express consent.

3. Disclosure of Your Information

We may disclose your personal and health information to:

  • Other healthcare providers involved in your care.

  • Hospitals, diagnostic imaging centres, laboratories, and allied health professionals.

  • Regulatory bodies, auditors, and professional indemnity insurers as required by law.

  • Third-party service providers assisting with practice management, IT, or billing, under strict confidentiality agreements.

We do not sell your personal information. Any disclosure will comply with the Privacy Act, Health Records legislation, and professional ethical obligations.

4. Storage and Security

We take reasonable steps to protect your information against misuse, loss, unauthorised access, modification, or disclosure, including:

  • Secure electronic storage with encryption and restricted access.

  • Locked storage of paper records.

  • Retention and disposal in accordance with professional and legal requirements.

5. Access and Correction

You have the right to:

  • Access your personal and health information held by us.

  • Request correction of any information you believe is inaccurate or incomplete.

Requests should be made in writing to:

Bundaberg Anaesthesia Specialists / Embrace Anaesthesia
Phone: 0466 053 851
Mailing Address: PO Box 6137, Bundaberg East QLD 4670
Email: admin@bundaberganaesthesia.com

We will respond in accordance with the APPs and within the legally required timeframes.

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6. Sensitive Information and Medical Privacy

As a medical practice, we recognise that health information is highly sensitive. We only collect, use, and disclose such information:

  • For your healthcare and treatment.

  • When required or authorised by law.

  • With your explicit consent, where appropriate.

We will never use health information for secondary purposes without your consent unless permitted or required by law.

7. Cookies and Online Privacy

Our website may use cookies or analytics tools to improve user experience. This information is anonymous and not linked to individual patients.

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8. Complaints

If you have a privacy concern or complaint, please contact us using the details above.

We will investigate your complaint promptly and respond in accordance with legal obligations.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

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9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.

Bundaberg Anaesthesia Specialists / Embrace Anaesthesia
Committed to patient privacy, confidentiality, and high-quality care.


Embrace Anaesthesia Specialists – Terms & Conditions

Effective Date: 10 November 2025
Business Entity: Embrace Anaesthesia Specialists Pty Ltd

1. Purpose of These Terms

These Terms & Conditions outline the rights, responsibilities, and expectations for patients engaging the services of Embrace Anaesthesia Specialists (“we”, “us”, “our”). By agreeing to receive anaesthesia services from our anaesthetists, you acknowledge and accept these Terms.

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2. Nature of Services

  1. Embrace Anaesthesia Specialists provides specialist anaesthesia and peri-operative medical services to patients undergoing medical, surgical, diagnostic, or therapeutic procedures.

  2. Your anaesthetist is an independent medical specialist responsible for:

    • Assessing your suitability for anaesthesia

    • Providing clinical advice

    • Delivering anaesthesia care

    • Managing your recovery from anaesthesia

  3. Our anaesthetists may work across multiple private and public hospitals. Each hospital has its own policies, and compliance with those policies is required to proceed with your care.

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3. Patient Responsibilities

Patients agree to:

  1. Provide accurate and complete medical information.

  2. Disclose all medications, allergies, recreational substances, and relevant medical history.

  3. Follow pre-operative and fasting instructions.

  4. Attend scheduled appointments or provide notice of cancellation.

  5. Comply with payment terms, including pre-payment where required.

Failure to follow instructions may result in cancellation or postponement of your procedure for safety reasons.

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4. Fees, Billing & Payments

4.1 Private Fees

Embrace Anaesthesia Specialists is a private billing practice.
Fees are determined by:

  • Procedure type

  • Duration and complexity

  • After-hours or emergency loading

  • Additional monitoring or medical management required

Your anaesthetist’s fees are separate from:

  • Surgeon fees

  • Hospital fees

  • Assistant fees

  • Pathology or radiology fees

4.2 Quotes & Informed Financial Consent

Where possible, a written quote will be provided prior to your procedure.
Quotes are estimates only; variations may occur based on:

  • Unexpected clinical complexity

  • Longer than anticipated surgery

  • Additional monitoring or interventions

You acknowledge and agree that final fees may differ from the estimate.

4.3 Medicare & Health Fund Rebates

Rebate amounts are determined by:

  • Medicare

  • Your private health fund cover

  • Any relevant gap or excess

Embrace Anaesthesia Specialists is not responsible for your health fund classification, payments, policy limitations, or fund rules.

4.4 Pre-Payment

Some procedures require pre-payment in full before the day of surgery.
Your booking may be cancelled if pre-payment is not received by the requested date.

4.5 Outstanding Accounts

Accounts that remain unpaid may be:

  • Referred to debt recovery services

  • Subject to additional recovery costs

  • Reported to Medicare/private fund as required

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5. Cancellations & Non-Attendance

  1. Cancellations within 48 hours of surgery may attract a cancellation fee.

  2. Non-attendance for a pre-anaesthetic appointment (telehealth or in-person) may incur a fee.

  3. If you fail to follow pre-operative instructions and your procedure is cancelled, you may be charged for time allocated.

6. Telehealth Services

Where clinically appropriate, telehealth consultations may be offered.
By participating, you acknowledge:

  • Limitations of remote assessments

  • Potential technology issues

  • The need to provide clear, accurate information

Telehealth does not replace emergency medical care.

7. Clinical Decision-Making

Your anaesthetist may:

  • Postpone or cancel your procedure

  • Request further tests

  • Require an in-person assessment

  • Refuse to provide anaesthesia if it is unsafe to proceed

These decisions are always made in the interest of patient safety.

8. Behavioural Expectations

Embrace Anaesthesia Specialists has a zero-tolerance policy toward:

  • Verbal abuse

  • Threatening behaviour

  • Harassment

  • Discrimination

  • Inappropriate communication

We reserve the right to discontinue care if behaviour is unsafe, abusive, or inappropriate.

9. Privacy & Confidentiality

We collect and store personal information to provide safe and effective medical care.
Your information may be shared with:

  • Surgeons

  • Hospitals

  • Pathology/radiology services

  • Medicare/private health funds

  • AHPRA or regulatory bodies (where legally required)

We comply with:

  • The Privacy Act 1988

  • Australian Privacy Principles

  • Relevant State and Commonwealth health privacy laws

For full details, refer to our Embrace Anaesthesia Privacy Policy.

10. Complaints & Feedback

We encourage respectful feedback and will address concerns promptly.
Complaints can be made to:

  • Embrace Anaesthesia directly

  • AHPRA

  • The Office of the Health Ombudsman (Qld)
    We are committed to fair, transparent, and timely resolution.

11. Emergency Situations & Limitations

Your anaesthetist may be called to manage urgent or life-threatening situations in a hospital setting.
This may cause:

  • Delays

  • Rescheduling

  • Changes to consultation timing

We appreciate your understanding in these circumstances.

12. Limitation of Liability

To the extent permitted by law:

  • Embrace Anaesthesia Specialists is not liable for loss arising from delays, cancellations, or clinical decisions made in the interest of safety.

  • No guarantee is made regarding outcomes of anaesthesia or surgery.

  • You acknowledge that all medical procedures carry inherent risks.

13. Amendments to These Terms

These Terms may be updated from time to time. The version available on our website or provided to you at the time of service will apply.

14. Acceptance of Terms

By:

  • booking a procedure,

  • attending a pre-anaesthetic assessment,

  • undergoing anaesthesia, or

  • paying any invoice,

you confirm that you have read, understood, and agree to these Terms & Conditions.